The CX Podcast R&R
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The CX Podcast R&R
Creating and delivering the best customer experiences is the single most important thing that businesses can do today. Give yourself some R&R time and think about the experience you are giving your customers. Rhian Huxtable is an award-winning, nationally recognised CX specialist with a passion for...
Episode të Fundit
66 episode
Episode 83 - Taking CX to the next level with Alistair Tudor From Stephens' Scown Solicitors
In this episode Richard and Rhian warble with Alistair Tudor from Stephens' Scown, a regional law firm with offices across the south-west of England. ...
Episode 82 - How random is your CX?
In this episode Rhian and Richard warble about random versus intentional and differentiated customer experience. They provide insight into the impact...
Episode 81 - How can one more coffee help your business in 2025?
In this episode join Richard and Rhian from insight6 warble about how cost cutting in the new financial year can impact CX and how another coffee coul...
Episode 80 - Get great CX in your business in 2025
In this episode join Richard and Rhian from insight6 warble about what to expect in 2025, how deliver great cx and how to access the FREE CX Checker....
Episode 79 - CX Top Tips from Wales with Mel Evans
In this episode join Richard and Rhian from insight6 as they talk to their colleague from Wales, Mel Evans, all about top tips for attractions, leisur...
Episode 78 - Holiday CX with Lee Trowbridge
This month the west country warblers, Richard Knight and Rhian Huxtable, talk to Lee Trowbridge all about CX highs and lows of working the holiday sec...
Episode 77 - CX Data, what are the trends?
This month Richard and Rhian warble all about the UKCSI data and what it means for your business. Where can you take a competitive advantage with your...
Episode 76 - CX Change is the constant
In episode 76 Rhian and Richard warble about change. The speed and size of change have an impact on us and our customers. The gents discuss what effec...
Episode 75 - The Changing Face of Legal CX with Lee Taylor
Has the traditional law firm had its day?
This month Richard Knight and Rhian Huxtable warble with Lee Taylor from Woodstock Legal. Lee talks a...
Episode 74 - 2024...here we go!
Join Richard and Rhian for their latest warble from the west country. This month, what do we need to focus on to ensure customer success in 2024 and b...
Episode 73 - CX review 2023 & predictions for 2024
In Episode 73 of The CX Podcast R&R Richard & Rhian are warbling with Ian Kelsall, a fellow insight6 CX Director, all about how CX has played out in 2...
Episode 72 - It’s CXmas! (well, nearly)
This month the west country duo, Richard Knight and Rhian Huxtable, warble all things festive season. Listen in to learn their 5 top tips to deliver g...
The CX Podcast R&R Episode 71 with Tony Day
This month Richard Knight and Rhian Huxtable talk to Tony Day from Adstral Fulfilment about how it's not just about 'picking and packing' in the fulfi...
Is customer satisfaction in freefall?
After the summer break, Richard Knight and Rhian Huxtable return with another warble about CX on holiday and the recent UKCSI report on customer satis...
The CX Podcast R&R Episode 69 - A customer centric business model with Ollie Jackman
This months warble has Richard Knight and Rhian Huxtable talking to Ollie Jackman from Agile Comms about their business model that has been designed f...
The CX Podcast R&R Episode 68 with Jon Ducker
This month Richard and Rhian warble with Jon Ducker from The Haines Motor Museum about why listening to customers is so important in todays world plus...
Consumer Duty with Claude Weston
In episode 67 of The CX Podcast R&R, Rhian and Richard warble with Claude Weston from Casterbridge Wealth all about the Consumer Duty Regulations set...
Your brand and CX
This episode Richard and Rhian are joined by Tom Hadley from SUFU who is talking all things branding and how it impacts CX.
Tom gores into deta...
Who’s taking it to the next CX level in 2023?
This month Rhian Huxtable and Richard Knight from insight6 discuss the movers and shakers in the CX world. Plus they talk about how every organisation...
CX stuff that matters in 2023
In this episode Rhian and Richard warble about what 2023 holds for businesses when it comes to CX. They chat about AI, parcels and regulations from th...
Get your jolly pants on!
It's Christmas!! This month Rhian and Richard warble all things CX and look at how you can make the most of the festive season with great customer exp...
It’s Stroptober!
This month Richard and Rhian are having a strop about CX levels...again! Don't fear though, they have some tips and hints to help your business delive...
Great EX means great CX!
Employee experience matters. Richard and Rhian warble all about the need to focus on your employees through challenging times.
Holiday time! CX in the summer months
This month Richard and Rhian warble about the summer and holidays' impact on cx.
Back To Basics... Again!!
Rich and Rhian warble about a lack of respect for customers and the frustrations that lead to customers voting with their feet.
Real-life CX Success with Verity Slater
This week we have a warble with Verity Slater, Partner at regional law firm Stephens Scown, who gives us a great insight into what great CX looks like...
The Cost of Living and its Impact on CX
Richard and Rhian warble about the cost of living and its impact on CX
Scary CX with The House of Frankenstein!
This episode we talk CX with Jon Ducker from Mary Shelley's House of Frankenstein!!
Write to the CEO! #EnoughIsEnough
This month Rhian and Rich warble about the poor CX they have encountered and also highlight what great CX can do for your customers.
The Professional Services Client Journey Report 2021
We are back and with a new format! We’ll be bringing you new episodes monthly from here on! The Professional Services Report is here!! Learn how to ge...
Doors Are Opening But Are You CX Ready?
This week we have a little warble between ourselves about the grand opening. Not the grand opening of the Casino Royale but the grand opening of the c...
CX and Serious Play
After a small breather to allow you to enjoy the more relaxed rules, this week we catch up Sara Trainer who is an executive leadership coach for profe...
How Can Video Impact Your CX?
This week we dive into something we ourselves have been doing as you tune in... video! We catch up with Dave Meadows, Creative Director at Pushed Anim...
Impactful Guest Experience In The New Normal
We caught up just before the glorious Bank Holiday Weekend with Marcus Bailey, one of the owners of Blackadon Farm Cottages based in Devon, and we dis...
E-Commerce, COVID Opportunities and CX
This week we catch up with Lucy Knight, who is a CX expert based in Wiltshire, about opportunities coming out of lockdown and how as CX Director she i...
Is your business in the IMPACT zone?
This week we build on the readiness to welcome back your customers by discussing the breakthrough zone and the impact zone and exactly how you can har...
Are You Customer Ready?
This week we catch up between ourselves and ask are you ready to come out of lockdown? How can you ensure that you are meeting your customer's expecta...
CX, Certainty and Leadership
This week we catch up with Susannah Brade-Waring of Aspirin Solutions who is a business leadership coach and specialises in strategic change & growth...
The ’Rona Roadmap
This week we discuss the roadmap the Prime Minister set out to cautiously ease lockdown restrictions in England. The Government has published a four-s...
Impactful Presenting and CX
This week we speak with Andy Taylor-Whyte who is an expert in presentation skills and presenting yourself in the right way. With working from home bec...