ECR Consumerwatch
Detajet e Kanalit
ECR Consumerwatch
Wendy Knowler is arguably South Africa’s most experienced consumer journalist. She’s helped more consumers over her 20 year career in consumer journalism than she could count. But while known as a champion of consumer rights, Wendy is also known and respected by corporates for her fair, accurate and...
Episode të Fundit
150 episode
Bank fraudsters get F2F with pensioners - in their homes!
Consumerwatch’s Wendy Knowler warns about a new very direct method fraudsters are using to trick pensioners into giving them access to their bank acco...
How to deal with Fourth Wave related cancellations
After the discovery of the new COVID-19 variant, Omicron, so many people had to come up with Plan B in terms of their travel plans.
That...
This is how to NOT do Black Friday
With Black Friday on everyone's lips, it's everywhere on radio and television and on our phones, it is easy to be swept up by the hype.
...
What if your wedding photographer sells your pictures as stock footage?
This question comes after a wedding picture went viral on Twitter as it was included on the FNB website. But who really owns the photograph here?
What’s to stop teenagers from having booze delivered to them, via an app? - Wendy Knowler
Wendy Knowler is arguably South Africa’s most experienced consumer journalist. She’s helped more consumers over her 20 year career in consumer journal...
Got a Kulula or British Airways credit? End of November, use it or lose it
Wendy Knowler is arguably South Africa’s most experienced consumer journalist. She’s helped more consumers over her 20 year career in consumer journal...
All about the “confirm your Telkom directory listing" scam
Wendy Knowler is arguably South Africa’s most experienced consumer journalist. She’s helped more consumers over her 20 year career in consumer journal...
What if your shop was looted and you thought you had SASRIA cover, but you didn’t?
Wendy Knowler is arguably South Africa’s most experienced consumer journalist. She’s helped more consumers over her 20 year career in consumer journal...
What's the story with the Woolworths rotten juice boxes?
Wendy Knowler is arguably South Africa’s most experienced consumer journalist. She’s helped more consumers over her 20 year career in consumer journal...
Can a company refuse to compensate you for loss or injury?
Wendy Knowler is arguably South Africa’s most experienced consumer journalist. She’s helped more consumers over her 20 year career in consumer journal...
Beware the non existent puppy scam, says Consumerwatch’s Wendy Knowler
Here is some advice on how to spot a pet scam. The pet scam is by no means new, but a significant number of South Africans are still falling for it. I...
How to avoid being scammed - Wendy Knowler
Shopping on the world wide web is very dangerous business, more dangerous than many realise. Too many get caught in the web because they’re too trusti...
Uber and their cancellation penalty
Wendy Knowler is arguably South Africa’s most experienced consumer journalist. She’s helped more consumers over her 20 year career in consumer journal...
Not all the appliances which were stolen from shops were new, some were in for repairs.
Wendy Knowler is arguably South Africa’s most experienced consumer journalist. She’s helped more consumers over her 20 year career in consumer journal...
Are funeral policy increases killing your budget? Wendy Knowler advises
Hollard said it had to implement a second premium increase as result of mortality experience exceeding expected experience across our entire funeral p...
Scammers using Capitec bank accounts as so-called business accounts
Fraudster pay so-called money mules to open bank accounts, and when the victims’ money lands in that new account, they transfer it to the fraudster, t...
Flights suspended and Mango communications is vrot, says Consumerwatch’s WENDY KNOWLER
It’s not been a great week for Mango Airlines and its ticket-holding passengers are feeling the pain - again.
On Monday the SAA subsidiar...
Is there an unreasonable increase on the prices of goods after the looting in KZN?
It is called price gouging and if you can prove it if, here’s what to do
As the people of this province know all too well,...
How to - Insurance after looting
If you have car and household contents insurance cover, then a tiny part of your monthly premium is paid every month by your insurer to Sasria, a gove...
Critical online shopping advice by Wendy Knowler
Seeing is believing - but seeing on a computer screen can be tricky
When buying goods on line you always run the risk of be...
Get your full refund back as events are cancelled in alert level 4 lockdown
One hotel said it’s closing for two weeks and no, the family couldn’t get a refund of their deposit because they don’t have the money. Just like that....
Event cancellations often lead to conflict between consumers and service providers
Wendy Knowler is arguably South Africa’s most experienced consumer journalist. She’s helped more consumers over her 20 year career in consumer journal...
Your insurance policy does not get invalidated once you get vaccinated
Wendy Knowler is arguably South Africa’s most experienced consumer journalist. She’s helped more consumers over her 20 year career in consumer journal...
Edgars accounts' chaos: A 'how to' checklist for the closure procedure
Never say die - those accounts that defy closure
In last week’s Consumerwatch we talked about the many Edgars account hold...
Masterclass on retail accounts by Wendy Knowler - An invitation to tune in on Darren, Keri and Sky
There has been an usually large number of people interacting with the Edgars blog that I uploaded regarding how to close your Edgars account or fix th...
Edgars accountholders are among SA’s most frustrated consumers right now, says Wendy Knowler
The hardest goodbye
I continue to get a steady stream of complaints from Edgars customers, most about battling to close their accounts, a...
Easier cash deposits and all about car jamming.
Got quite a bit of cash to deposit? You’ll pay less in fees if you do it at the supermarket, says Consumerwatch’s Wendy Knowler.
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Bank notification SMS: How to know when it's a scam
Could those SMS bank notifications be false security?
The Ombudsman for Banking Services of SA released its 2020 annual rep...
"Minimum card swipe is a lie", Wendy Knowler explains why
Don’t let a retailer charge you extra for card payments, or dictate how much you must spend, says Wendy Knowler in this week’s Consumerwatch.
Which industries are exploiting you right now? Wendy Knowler shares this classified information.
Overzealous regular sanitising of workplaces and schools is totally unwarranted. You get the coronavirus from breathing, not touching, says top health...
Beauty products looking way too high for you? Wendy Knowler advices on this and shares more about car purchases.
In this week's Consumerwatch, Wendy Knowler shares with consumers ways to go about spotting and avoiding beauty products that are too promising. She a...
Buying a bed? Don’t be caught napping, says Wendy Knowler
Do your homework - on the bed and the retailer - before you commit. Never has it been more important to do your research on a company before doing bus...
Paying your utility bill at a supermarket? Best you check the numbers says Wendy Knowler
I often warn people to check, check and check again when making payments via EFT or at an ATM.
Choose the wrong beneficiary...
Wendy Knowler explains what could go wrong when selling your car on consignment
In early December, Keryn Harrison gave her 2008 Mini Cooper S to KZN Cars in Pinetown to sell on consignment - it was agreed she would be paid R75,000...
How can you tell if that Gumtree buyer is actually a crook? Wendy Knowler has the details
By getting clued up on their tricks, says Consumerwatch’s Wendy Knowler
If you’ve got electronics - cellphone, laptop - or a generator to...
The new normal is…there is no normal
If you have a bottle of shampoo labelled as being for “normal” hair, it could soon become a relic of a bygone age. Normal is a problematic word. What’...
The big Salt and Vinegar tease
It’s a very curious story. Lay’s marketing director Agnes Kitololo said recently that the brand had listened to its customers, “so we wanted to give t...
Nil by Mouth (except water): Wendy Knowler explains why food on flights is done
South Africa has returned to level one lockdown, and while some restrictions have been lifted and things have been becoming more relaxed, it seems lik...
Wendy Knowler delves into why the cruise industry is sinking
It’s been a year of pain for cruiseliner operators and their passengers. Mediterranean Shipping Company (MSC) announced a few days ago that it has can...
Identity theft is up by a massive 337% and Wendy Knowler explains why
Identity theft is no joke! Here's a not-so-fun fact: fraudsters had a field day in 2020 with so many people working from home, sending sensitive infor...